FAQs

Can I track my order?

Once your order has been processed, you will be sent a despatch confirmation via email. In this email you will receive full tracking information.

What is my order number?

Your order number can be found on your order confirmation email, despatch confirmation and any other order related emails.

There’s been a packing error in my order. How do I rectify this?

We’re sorry that there’s been a mistake when processing your order. If you get in touch with our customer service team at fabric@themetreclub.com we’ll put this right straight away.

Can I return an item?

We want you to be delighted with your purchase. If you’re not, for whatever reason, you can return your item within 14 days of receipt, as long as it is unused and in its original packaging.

We will refund onto the card or the PayPal account that was used to make your purchase. Unfortunately, we are unable to refund postage charges.

You can find full return information here

How do refunds work with orders made with Klarna?

Klarna will process refunds within 14 days of the return or cancellation of an order.

A customer’s refund is processed differently depending on which payment method they chose when making the purchase, but in general it takes between 2-5 business days for Klarna the process a refund:

Direct payment: the amount will be refunded to the account which was used at the time of the purchase.
Invoice: if the customer has paid through the Klarna app or through klarna.com we will refund the amount once the invoice has been refunded.
Part payment: the amount will be deducted from the customers total debt, or we will contact the customer for bank details.

Do you sell recycled fabric?

Not yet! But recycled fabrics could be with us, as soon as they become available.

Do you sell deadstock?

YES and YES, deadstock fabric, usually ex. designer fabrics, cancelled orders and overstocks. Be wary of sellers informing you that you are saving deadstock fabric from certain death - in reality deadstock textiles have usually always found a trader, reseller, jobber or designer very happy to buy these fabrics at the right price.

Is your questions not answered above?

Get in touch with is here and we will be more than happy to help